Influx /
Map the customer journey before choosing more tools.
Map one customer journey before adding or replacing tools. This guide helps you record the actions, information, owners, and exceptions an implementation would need to support.
The pieces of a business experience, working together.
Selected views from the Influx archive, from identity and first visit to the systems behind delivery.
See the work in context
A short, silent overview of brand, website, development, and automation work.
Keep the system understandable as the business grows.
List the customer steps, the records created, the person responsible, and the tool that supports each action. Mark where information repeats, where approval is needed, and what should happen when a step fails. This map becomes a useful implementation scope.
Monthly implementation, with clear capacity
Launch is $2,500/month for 1 active priority; Growth is $5,000/month for 2; Scale is $7,500/month for 3. Your written scope defines the deliverables, responsibilities, and timing within that capacity. Additional priorities require a separate agreement.
Follow one customer action
Trace the path from discovery through service or purchase.
Name the record and owner
Decide where information belongs and who keeps it current.
Mark the exceptions
Identify delays, approvals, and recovery steps before automating.
Get the work done with one monthly plan.
Choose brand, website, customer journey, or systems work. Compare the monthly plans and agree the deliverables before you start.